Performance Supervisor

Job Description
Title: Performance Supervisor
Job Category: Operations Management
Line of Business: Workforce Services
About ResCare
Join us in transforming peoples' lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Performance Supervisor.
About this Line of Business
ResCare Workforce Services is the nation's leading and most comprehensive provider of services and solutions designed to help put people to work.
With more than 400 urban, suburban and rural ResCare-managed operations throughout the nation, ResCare's team of more than 4,500 workforce professionals sets the industry's best practices, assisting approximately 1 million job seekers a year, states and state job boards and thousands of employers.
Within this business, Workforce Services offers a combination of career center operations, Job Corps centers, business services and family support functions, and is the largest for-profit collection of workforce solutions in the U.S. Through the six elements of our world-class service delivery model, our team of experts have an enhanced ability to connect employers with qualified job seekers.
As a(n) Performance Supervisor you will:
Assists senior management by analyzing data and producing meaningful reports to support business decisions. Analyzes processes for efficiency improvement, and automates processes using existing technology. Works closely with team members and senior management regarding system enhancements, data collection, analysis, and reporting, primarily by phone and/or email. Responsible for continuous quality improvement through the ongoing analysis of information, obtained from a variety of sources, including performance, financial, and demographic data.
Perform monthly reports analyzing placements from various sites as compared to contract agreements to determine operational inefficiencies and solutions.
Upkeep of SOP, Operations manual, QAP, and Emergency manual for tracking placements
Produce monthly reports analyzing retention milestones reported for each site
Produce quarterly report of findings and maintain corrective action log
Design and implement automated systems (software and processes) to automate and streamline existing Process(es)
Compile and analyze performance data relative to contractual benchmarks
Develop analysis and establish reports and dashboards that can be used to manage and produce an increase in performance to achieve performance measures
Perform ad-hoc research and analysis for management. Creates, analyzes, and ensures accuracy of data and output
Ensure 100% timeliness of reporting in monthly applicable systems
Conduct random case file/record reviews on a weekly basis using computer auditing checklist to ensure contractual performance expectations are met
Submit weekly QA reports and submit in a timely manner to Project Director
Ensure 100% of clients participate in the client satisfaction survey
Other duties as assigned
Position Requirements
Requires the ability to analyze and automate processes utilizing existing technology
Expert knowledge of workforce services
Understanding of database concepts and web design
Good communication, telephone and customer service skills, strong oral and written skills
Strong organizational skills and the ability to prioritize and work on numerous projects simultaneously.
A bachelor's degree is preferred.
Must have at least five (5) years experience in workforce services field or similar qualifications from other industries
Additional Information
Selected participant will be located in one of our five locations depending on where you live.
ResCare offers a comprehensive benefits package to full-time employees including medical, dental, vision, paid time off, disability, life, and tuition reimbursement. All employees age 21 and older are eligible to participate in the 401(k) retirement savings plan.
ResCare is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.
709 E Broadway , SEDALIA, MO 65301-2214 USA

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